on 08-11-2021 16:44
When settting up my mother Account I spell my email wrong so I can not access the account is there a way to redo your email address
on 08-11-2021 17:08
Hi Bear4
Thanks for posting and welcome to the community.
Please can you clarify, are you the account holder here or your Mum?
Best,
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on 08-11-2021 17:15
My mother is the Account holder but she does not have internet
on 08-11-2021 18:03
on 08-11-2021 20:35
Thanks for coming back to us.
This is something that only an account holder can do.
I'd advise passing her the number to call us on 150 / 0345 454 1111
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-11-2021 20:40
on 09-11-2021 08:03
Thanks @Bear4, please do keep us posted on how your mother gets on with her call to us.
Kind regards,
Serena