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Wrong spelling of email

Bear4
Joining in

When settting up my mother Account I spell my email wrong so I can not access the  account is there a way to redo your email address

6 REPLIES 6

John_GS
Forum Team
Forum Team

Hi Bear4

 

Thanks for posting and welcome to the community.

 

Please can you clarify, are you the account holder here or your Mum? 

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

My mother is the Account holder but she does not have internet 

Is there anything I can do to change the spelling on the email

Thanks for coming back to us.

 

This is something that only an account holder can do. 

 

I'd advise passing her the number to call us on 150 / 0345 454 1111 

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thank you i will do that

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Thanks @Bear4, please do keep us posted on how your mother gets on with her call to us.

 

Kind regards,

Serena