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Message 21 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Hi there SteveW117 

 

Thank's for getting back to me regarding this. 

I have just directly emailed the team responsible for marketing to double check that this has been removed and also asked them the same question you have asked here. 

I am sorry for any inconvenience that this has caused. 

 

Best wishes 

Zak

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SteveW117
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Message 22 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Thanks Zak! Hope you get a positive response.

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teabag
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Message 23 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

They are on the ball aren't they. lol

Screenshot_20190313-180150.png

 

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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SteveW117
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Message 24 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Zak - I had another sales call yesterday. I expect another one today...

Please investigate why Virgin is calling me when I have registered not to receive such calls.

This seems to be a persistent, systemic issue with Virgin - I suspect most people just shrug and put up with it.

You provide a generally good service, why would you want to add such a silly nuisance element for your customers?

One poster even previously advised me to report this to the government as a violation of GDPR rules! Or should I talk to the TPS? Really??

Please help if you can, I am tired of this and it just makes one feel like the company does not listen.

Cheers,
Steve

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Message 25 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Hi Steve. 

 

I am still waiting for a response to a follow up email that was sent. As soon as I have any more information, I will get back in touch. 

 

Thanks 

Zak 

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SteveW117
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Message 26 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Thanks Zak, appreciated!

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Message 27 of 36
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Helpful Answer

Re: Why have Virgin Sales started ringing my mobile again?

Hi Steve. 

 

Good news I have been able to take you off all the marketing, You should not receive any marketing calls from here on out.

The only time we would now call you would be to tell you if there is maintenance going on in the area. 

 

Thanks 

Zak 

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SteveW117
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Message 28 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Hope that works, thanks Zac!

Of course the next question one might ask is - Why didn't those online settings I already unticked take me off the marketing lists??

Believe me, customers like to feel they are in control of their communications. :-)

Cheers,
Steve

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Message 29 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

From the looks of it Steve  it seems as though you were only removed from the mail marketing as apposed to it all. 

 

Thanks 

Zak 

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SteveW117
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Message 30 of 36
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Re: Why have Virgin Sales started ringing my mobile again?

Very strange, but thanks again for sorting (touch wood)!

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