Where's my £150 bill credit?

[Turts]

So I accepted that early delivery text from virgin and they offered £150 bill credit to accept, but I've just recieved my first bill and its £119 nothings come off and I haven't recieved any kind of credit. Can anyone help? 

[Carley_S]

Hi @Turts

Welcome to the community. 

Sorry to hear you've not received your £150 bill credit for an early delivery. If you have evidence of the text, I can take that and investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.