This seems to be a problem I am having, correct email and password but all I get is -
We’re sorry that you are unable to log in to Your Account at the moment.
If you have recently ordered a new Virgin Mobile phone or SIM and were super eager to get going, it might be that we are still verifying your details. This should be resolved soon, so please try again shortly.
However, if the issue persists or you’ve been registered for a while, please give us a call on 0345 6000 789* for more information.
*Please note standard charges apply. Please check with your network operator for rates.
I called 789, it took 20 minutes to get through, then all I got was background chatter then cut off.