I took out my SIM on arriving in Egypt. I had made sure that my voicemail was turned off and verified that again after returning to UK. That's right I took all precautions by not using my SIM and phone. Yet I find that my account balance had been pillaged by roaming costs which took over £1 per attempted call even though it would have been impossible to even get a ringing tone. I can't believe this isn't happening to 1000s of other customers. Do I report this to a regulator or the police; can't believe it is an innocent mistake.
Yes thanks, success at the second attempt. There was no record of my initial complaint but it is Virgin after all. And I bet no one at Virgin will lift a finger to establish how this could happen. Those PAYG customers (often your poorest customers) will continue to be fleeced if they don't check their balance on returning from outside the free roaming zone. In future, I'll be removing my SIM before I leave the UK when making such a journey.