on 13-12-2021 09:00
I am an existing O2 and VM customer but when trying to activate the benefits I am told the names on the accounts don't match (Andrew and Andy). Without having to change the name on the account is there any way to get this rectified
on 13-12-2021 09:05
Hi Andy,
Thank you for your post 🙂
I am so sorry to hear this, that must be so frustrating, I can change your name on our end to match O2's?
I will pop you over a PM and we can get this sorted for you.
Zoie
on 13-12-2021 10:35
Thank you for messaging with me Andy133,
Glad we could change your name, please allow 24 hours and any more issues please pop back 🙂
