Virgin mobile security password

[Garmorris950]

Hi

i am having issues with security password for my elderly mother they keep and asking her about the password she cannot remember I have phoned a number of times they also ask her about the tariffs she is on I have answered saying that virgin have not sent a bill for a number of months. A password was supposed to be sent through the post but this was a couple of weeks ago

this has not arrived yet, can someone help as i am getting no help with customer services 

[Travis_M]

Hi @Garmorris950

Thanks for posting on our community forum and sorry to hear about the issues regarding the password.

I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself.

Regards