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Virgin mobile password - can't change, been trying for 4 hours now

W1ts3nd
Joining in

Hi,

Been trying to change a forgotten password for my Virgin Mobile account for 4 hours now and getting no where. Going round and round in circles with codes etc. 

Any one have any ideas, please?

Also why isn't Yahoo email address valid?

Thank you

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi W1ts3nd,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the difficulty you're having in changing your password. 

 

I am unable to locate the account on our side so what I will do is private message you to get some details. 

 

^Martin