Menu
Reply
  • 1
  • 0
  • 0
Jonnyelliott
Joining in
69 Views
Message 1 of 2
Flag for a moderator

Virgin can't take my payment so have cut me off!

I called last week to pay for my data/ calls and texts £20 for 2 mobile numbers but they were unable to take a payment as said a flag on account that needed removing (1st payment on new contract) and would take 24 hours so I would be called back the day after once sorted. No call the day after but both phones were then cut off! Called several times to 789 that day- no joy- the calls were cut off after being on hold and demanding to speak to a manager. Told you must pay for service to be put on but unable to take a payment....so catch 22. This has continued every day since and now almost a week without a phone. Told to go to the shop to pay, which I did but they cant take payments. Still unable to take a payment today. At a loss what to do...................and as for the call centres absolutely rude and unconcerned saying nothing can do except wait 24 hours each day!! Help. 

0 Kudos
Reply
  • 465
  • 15
  • 19
Forum Team
Forum Team
12 Views
Message 2 of 2
Flag for a moderator

Re: Virgin can't take my payment so have cut me off!

Hi Jonnyelliott,

 

Thank you for your post. I'm sorry to hear about this. 

 

You can make the payment via your online account if you wish.

 

^Martin

0 Kudos
Reply