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marekati
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Message 1 of 5
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Virgin can't generate my PAC code to leave

I have spent HOURS on the phone with Virgin mobile over the past few WEEKS trying to get my PAC code so that I can transfer my number to another contract that I am already paying for. But without success!

I won't go into the full list but basically I have received a different response each time, explanations of IT issues that then "get resolved" but don't actually get resolved. When it comes down to it I still don't have my PAC code after many weeks, even though I believe Virgin are legally required to provide it within a couple of hours of request.

I have even send a letter to the complaints department, but this has not been acknowledged.

Has anyone else been treated like this?

 

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Kesto
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Message 2 of 5
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Re: Virgin can't generate my PAC code to leave

contact OFCOM and let them know how Virgin are behaving.
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Forum Team
Forum Team
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Message 3 of 5
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Re: Virgin can't generate my PAC code to leave

Hi marekati,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are leaving us and also experiencing a problem with getting your PAC code. Has this been sorted out for you since your post?

If you are still having an issue with this, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Kind regards,

Terri

Virgin Media Forum Team


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Glen_UK
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Message 4 of 5
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Re: Virgin can't generate my PAC code to leave

How did this end?  I am in exactly the same boat.  Desperate for a PAC code to escape the shambles that is Virgin but they keep insisting they cannot do it.  I am frustrated beyond belief with them.

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marekati
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Message 5 of 5
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Re: Virgin can't generate my PAC code to leave

I just kept calling and pleading over and over again. Eventually I was transferred to a someone in the UK (rather than the offshore call centre, who perhaps don't have access to the data back end or overrides, or perhaps lack technical skills) who claimed to resolve it on the spot (as they all did) - and this time it worked. Then weeks later I finally got a call from customer services in response to my earlier complaint letter - their response was "oh so it's all solved, so that's all ok". Having said that I received bills from Virgin for the next couple of months which I had to call up to cancel.

I think I am rid of this dreadful organisation now, and I hope that you eventually are too

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