Menu
Reply
  • 3
  • 0
  • 0
riverclinic
Joining in
31 Views
Message 11 of 12
Flag for a moderator

Re: Virgin Recycle - COMPLAINT!!

Yes after many phone calls and protracted amounts of time on the phone. The whole thing feels like a scam - quick to take the phone from me with all sorts of promises. Then send me what looks like a bank transfer notice - which it isn't. Then don't pay me for well over a month later after I've had to track down the actual firm - which is NOT Virgin...... Never again will I will trust Virgin with something like this.....
0 Kudos
Reply
  • 385
  • 16
  • 17
Forum Team
Forum Team
28 Views
Message 12 of 12
Flag for a moderator

Re: Virgin Recycle - COMPLAINT!!

Hi riverclinic,

 

Thanks for your post. 

 

I'm really sorry to hear of the experience you've had when trying to get your handset payment, it's certainly not the level of service we'd like to provide.

 

Have you managed to get the payment now?  

 

Thanks 

0 Kudos
Reply