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nolly1953
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Virgin Mobile My Account app - is it working?

I have had no success in accessing the Virgin Mobile My Account app recently.  The response is "Connection error - Whooops! - We're having difficulty reaching our servers"  Tonight I re-installed - still no joy.  

I did notice on earlier postings that there was a problem with this app.  Is it working now?

I am using a Moto G (2nd Generation) with 4G LTE running Android 6.0

My Sim is a Virginmedia 3G Pay monthly Sim.

nolly1953

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szaman81
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Re: Virgin Mobile My Account app - is it working?

mine is working fine

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Forum Team
Forum Team
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Re: Virgin Mobile My Account app - is it working?

Hi nolly1953,

I’m sorry to hear that the Virgin Media WiFi app isn’t working and that you are getting the error: "Connection error - Whooops! - We're having difficulty reaching our servers". Is this working for you now?

If you are still having a problem with the app, please verify/try the following:

  • Do you have Virgin Media services?
  • Uninstall Virgin Media WiFi app, then delete WiFi profile
  • Make sure that your mobile data works. Are you able to load websites with your handset WiFi switched off and only mobile data switched on?
  • Reinstall Virgin Media WiFi app
  • Try your SIM card in a different device

Please let me know how you get on with this.

Kind regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


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DrPoppyfield
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Re: Virgin Mobile My Account app - is it working?

I'm on a motoG4 with marshmallow 6. I too have had the same message on my app the last couple of months. I have done as recommended. 4G is working fine. Reinstalled app. Nothing. Same message.
This is made worse by 789 not giving me exact figures it tells me I have more than 1000 Minutes and 1gb of data, but how much more? Very shoddy.
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