Virgin Media Amend My Credit File

[Shaida101]

Why is it so difficult trying to explain to virgin media that the mobile I never owned or used is still showing on my credit file. The only time I found out about this mobile debt was from debt collection agency. Virgin media accepted fault but the credit file is still not resolved. 

[Andrew-G · Accepted solution]

You might need to contact the ICO, since inaccurate credit information by a company to a credit reference agency is a breach of applicable data protection laws.  https://ico.org.uk/your-data-matters/credit/#file

I'll flag for the forum staff in the hope they can kick somebody's behind to get this resolved without you needing to press the nuclear button. 

[Shaida101]

Thank you for the advice Andrew-G, I never knew something so simply can be so difficult.

[Adri_G]

Hi Shaida101,

Thanks for posting to our forum page and sorry to see your credit file issue has not been resolved.
In order to help with this, I will shortly send you a PM.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Adri_G]

Hey thanks for replying, Shaida101,

Please view my new private message sent.