on 14-11-2021 23:42
Answered! Go to Answer
on 15-11-2021 08:25
Hi Jackmurphy18,
Thank you for reaching out to us in our community and welcome, sorry to hear there is a mobile account you don't have any recollection of having and believe to be fraud, as you already advised you don't have any information aro9und this, was a fraud form filled in when you called us?
Regards
Paul.
on 15-11-2021 08:25
Hi Jackmurphy18,
Thank you for reaching out to us in our community and welcome, sorry to hear there is a mobile account you don't have any recollection of having and believe to be fraud, as you already advised you don't have any information aro9und this, was a fraud form filled in when you called us?
Regards
Paul.
on 15-11-2021 15:15
hi there I was told to email the email they gave me but they never contacted me back and the adviser I spoke to couldn’t do nothing as she couldn’t gain access to the account
on 15-11-2021 17:35
Thanks for coming back to us @Jackmurphy18,
Can you confirm what date you E-Mailed the Credit File Amendments team?
You may not formally receive a response from this account, but if this has been acted upon, your credit file would be amended in approximately a 6 week period.
In regards to the account, with all customers we have to legally run through data protection and therefore if this is not passed, we cannot offer information from the account
As per my colleague previously asked, are you aware of a Fraud form being filed by our team when you called us?
Kindest regards,
David_Bn
on 15-11-2021 17:44
Hi I sent the email on the 18/09/21 and no im not aware if the adviser filled out a aware of a Fraud form being filed out
on 15-11-2021 19:51
Does your credit file indicate any references in regards to the mobile account at all Jackmurphy18? This would help us locate the account and investigate this further.
Rob
on 15-11-2021 19:58
Hi I can see it on 2 credit agencies I can see the last 4 number of the account number I have a screenshot of it
on 16-11-2021 09:03
Thank you for your response @Jackmurphy18.
In this case, in order to further investigate this for you, I have sent you a private message.
Please lookout for the purple envelope on the top righthand corner and provide a response when you can.
Thanks,