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VM credit check not passed on my upgrade !!

Any body can you help me !!

I have been with vm for 4 years have got tv+ broadband+land line  and 4 numbers on my VM phone account .we went for an up grade on my phone as its was due, only to be told i have failed vm credit check !!! what ..i have been on the phone to both sides of vmedia and vmobile all day and nobody can tell me why ? very annoying as i want to up grade . i have a credit rating on equifax 999 so i am posting this before i cancel the WHOLE lots ......again can anybody help me with this 

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