Upgrade and Account

[Nicolelee1]

Hi, I can’t get into my account because it’s asking for a password I created. I don’t remember creating one though so I have no idea what it is! I want to upgrade but I think I’m still in a contract for another two month. Can someone find out for me please? 

[Molly_T]

Hi Nicolelee1, thank you for posting! Sorry to hear you are having issues logging in. 

Is this for accessing your My Virgin media account? 

If you open the above link and go to the 'login page' there should be a 'forgotten password' link. If you follow this it will take you through the steps to change your password. 

Let us know how you get on! All the best. 

[Nicolelee1]

Yes it is, I have tried that and it said I need to ring. Is that the only way?

Thanks

[Natalie_L]

Thanks for getting back to us Nicolelee1. 

We would be happy to assist you with the issue when accessing your account.

So that I may check things from our side, I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Speak soon,