Unlimited minutes but not enough credit to make calls

[jessiemgeorge]

I have unlimited minutes but every time I try to make a call it says I don't have enough credit. I am not a pay-as-you-go customer. How can I sort this? 

[Reece_MH]

Hi @jessiemgeorge,

Thanks for the update on this. Sorry to hear things are still the same. Have you tried to remove the SIM from your device, and re-insert it? Can you please confirm which device you are using? Can you please try to do the following:

ANDROID

- Select Apps from the Home Screen

- Select Virgin SIM Toolkit Icon

- Select Roaming

- Select Mode

- Select Manual

- Reselect Automatic

IOS USERS:

- Select Settings from the Home Screen

- Select Phone (if on iOS 14 or above, select Mobile Data)

- Select SIM Applications

- Select Roaming

- Select Mode

- Select Manual

- Reselect Automatic

After changing this setting, please reboot your device and try to make a call.

Cheers,

Cheers,