cancel
Showing results for 
Search instead for 
Did you mean: 

Unknown order

Podge22
Tuning in

I’ve received an email regarding a mobile linked to my account thanking me for my order of a new sim. I haven’t ordered one. I wanted to check it was authentic but I have tried live chat, text messenging, phoning 789 and tweeting but have been either cut off or on hold for over 2 hrs. Is anyone on here able to help, please?

1 REPLY 1

Zach_R
Forum Team
Forum Team

Hi @Podge22,

Thank you for your post and welcome back to our community forums. We're here to help.

I am very sorry to hear you've received an email that you're a little unfamiliar with. Have you made any adjustment to your package or an upgrade recently? If so, it may be related to that.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!