Unbar services

[user26750]

Hi, 

I'm trying to sort out a problem for my mum. We have a Virgin mobile account that was migrated from PAYG to a Pay Monthly account last December. I setup all the direct debit details and everything looks ok on the account. However my mum is no longer able to make outgoing calls or send texts and the account overview page states:

Your services have been barred as you have an outstanding balance. [Unbar services]

Even though there is credit in the account? It should be coming out correctly via direct debit?

Any ideas?

Thanks

[Serena_C]

Hi @user26750,

Welcome to our Community Help Forum, thanks for making your first post regarding the problem your mum is experiencing with her mobile.

I'm sorry to hear of this and would be happy to take a further look into this for you but we would need to confirm a few details via private message and we can then get this investigated. I shall send you a private message now to obtain the details required.

Kind regards,

Serena