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Unable to register to virgin mobile

JasonF
Joining in

on ‎14-07-2021 16:44

I have the same issue when I get to passwords I try to submit but it asks me to check passwords are in correct format. Which they are. Cant get passed this stage

 

 

 

[mod - split from old thread to new standalone thread]

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3 REPLIES 3

Martin_N
Forum Team
Forum Team

on ‎14-07-2021 17:33

Hi JasonF,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you've been having with creating your online account. 

 

We would certainly like to assist with this. To confirm have you been able to try this on different web browsers?

 

^Martin

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JasonF
Joining in
In response to Martin_N

on ‎22-07-2021 07:59

Thanks for the reply however I have fixed the issue, when I was making the password it had 10 characters which is in the limit however wouldn't work, changing my password to 9 characters fixed the issue. 

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Martin_N
Forum Team
Forum Team
In response to JasonF

on ‎22-07-2021 08:18

Hi JasonF,

 

I'm glad to hear this has been resolved for you. 

 

Our apologies for any frustration with this. 

 

^Martin

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