I have been a Virgin mobile customer for a couple of years. I need to log into my account to set up roaming for a trip abroad. I can see my mobile tariff and usage on the app but for more details I need to log in. Having failed to log in using the credentials I thought were correct, I resorted to trying the "forgot password and email address" route but no matter whether I try this on the app on my phone or on the desktop, the attempt fails with the very annoying message" sorry the answer wasn't quite right" Considering I am using my working mobile phone number and my actual name and post code and got green ticks across the board, "I am not a robot" appears then I'm back to the forgotten email address and phone number page. Very frustrating
