Unable to create password

[Markh4]

I've recently signed up for broadband. Upon trying to create an account any password I attempt is met with : You can't use that password. Please choose another.

My passwords meet the criteria and receive a green tick but none are accepted.

Not a great start and already putting me off continuing with Virgin...

[Alex_RM]

Hi Markh4,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some trouble setting up the online account. Just to confirm are you ensuring no special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters?

Alex_Rm