on 30-05-2022 17:58
My phone smashed, I want to get a new one sorted. However I cant remember my username/password for Virgin account. Virgin can only verify your account via text. I don't have access to my messages or whatsapp. Whats the alternative?
on 30-05-2022 19:52
Hi DRidley01
Thanks for posting and welcome to the community.
Please call our sales team on 0800 183 1234 and we can assist further.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
