Menu
Reply
  • 43
  • 0
  • 4
orfc
On our wavelength
155 Views
Message 1 of 3
Flag for a moderator

Top-up page not working

Trying to top up £10 for next month and it doesn't seem to be working.

I select my card (which is still in date) and the spinning widget appears and the page resets itself back to how it started rather than asking for my 3-digit security code as I'd expect. No error message or success confirmation. No text messages saying I've succeeded or attempted payment either.

Could you get the web team to look at this urgently, as after tomorrow it's too late to top up for February.

0 Kudos
Reply
  • 6
  • 0
  • 1
Darcey12
Tuning in
129 Views
Message 2 of 3
Flag for a moderator

Re: Top-up page not working

Same thing happening to me today! Not impressed Virgin! 

0 Kudos
Reply
  • 43
  • 0
  • 4
orfc
On our wavelength
122 Views
Message 3 of 3
Flag for a moderator

Re: Top-up page not working

I've just tried it again and it did work this time

0 Kudos
Reply