Recently sighed up for a Virgin Mobile Pay Monthly. Moving from Three and want to retain my old Three number.
Got a PAC from Three.
When trying to use the "Use PAC" facility on my VM online account.
When I enter the number I want to keep, all's good and I get a green tick.
When I enter the PAC code, all's good and I get a green tick.
When I try to select a date for transfer - the field which pops up is blank (I assume this is some kind of calendar). Clicking on the "See next 7 days" link also reveals a blank page. A message at the top of the screen states;
Oops, it looks like the details you entered aren’t quite right.
Check you have the correct PAC and mobile number and try again.
checked the mobile number - it's correct. Checked the PAC code - it's correct.
Tried switch over the phone but the overseas call centre is telling me that they are getting a blank transfer option as well and that the PAC must be wrong. In desperation tried to get another PAC from Three but the exact same PAC came back.
Getting REALLY annoyed now and regretting signing with VM and not taking Three's upgrade offer. I'm now struck with two high end contracts (Three & VM).
Anyone having a similar experience? Or know how I can help VM get their systems working correctly?
