Re: Sorry – we didn't recognise those card details
Welcome to the Community and thank you for posting.
I'm sorry for the delay in reaching your post, we have been a little busier than usual and are playing catch up. I'm sorry to hear you're experiencing an issue with purchasing a pay monthly SIM.
I just wanted to check in and see if you have managed to get this sorted since your post?
If you are it may be best to give the team a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 so we can arrange this with you.
Sorry for any inconvenience caused by this.
Forum Support Team