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Miicksterbs
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Sim size change

After many years I've splashed out and bought a new phone. Unfortunately my Virgin SIM will not fit, I require a micro SIM. I called to ask for a replacement and naturally the operator wanted my password. How many years ago I cannot remember the phone was a Nokia 3310! My email was xxxx@12freeukisp.co.uk Long since gone! What can I do?

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Superuser
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Message 2 of 7
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Re: Sim size change

standard sims will cut down to micro sims - dont think you can vut them to the new nano so you could do that if you have a micro sim to use as a template - done a few with sharp scissors and an emery board

if you dont fancy that most phone shops will cut them down - try your virgin store first - hopefully they would do if free if they have the tool for doing it

____________________

Tony
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Superuser
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Re: Sim size change

If you have a Pay Monthly SIM don't know your security password and are the account holder, there should be other security and data protection questions you can be asked.

You should not end up in a situation where you can't discuss your account with Virgin Media.

For Pay As You Go SIMs the same should be true if you've registered your SIM.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Miicksterbs
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Message 4 of 7
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Re: Sim size change

Yeh. I have thought about it. I am PAYG with a good amount in credit so I might just spend up then try it. That way if I screw up I shall just get a new SIM. Probably Asda. (EE)
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Forum Team
Forum Team
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Message 5 of 7
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Helpful Answer

Re: Sim size change

Hi Miicksterbs, 

Thanks for your post and welcome to our community. 

It's great you've treated yourself to a new phone and I can appreciate you're keen to get a new SIM. 

I'll be more than happy to help with this so I'll pop you a personal message and we'll take it from there Smiley Happy 

Emma_C - Forum Team
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Miicksterbs
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Re: Sim size change

So good and so fast. New SIM is in and working. Thank you Emma_C
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Forum Team
Forum Team
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Re: Sim size change

Oh wow, that's very fast! 

Glad it's all sorted Smiley Happy 

Emma_C - Forum Team