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Sim for oomph

Changed to oomph two months ago. Sim not received, rang after spending one hour, I was told that fraud team have flagged my account. I need to be transferred to them,  and then the call dropped. So rang again, same process and second credit check and 40 minutes later, I was told their is a glitch in the system and it is not letting it go through . He said that he will keep an eye over the weekend.

Question: why can virgin not honour the contract in a timely manner. Also customer service personnel were polite but their systems were slow, which is a poor reflection on an internet service provider which boasts that it has the fastest internet, which it probably does for its customers but not it's own service??

I need the SIM btw, can anyone advise how to proceed.




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