Changed to oomph two months ago. Sim not received, rang after spending one hour, I was told that fraud team have flagged my account. I need to be transferred to them, and then the call dropped. So rang again, same process and second credit check and 40 minutes later, I was told their is a glitch in the system and it is not letting it go through . He said that he will keep an eye over the weekend.
Question: why can virgin not honour the contract in a timely manner. Also customer service personnel were polite but their systems were slow, which is a poor reflection on an internet service provider which boasts that it has the fastest internet, which it probably does for its customers but not it's own service??
I need the SIM btw, can anyone advise how to proceed.
Thanks
