I recently lost my phone, and after I reported it I received an email from VirginMobile that my new SIM card is on it's way. My problem is that I changed address in September, and I didn't update my details. (I had a broadband with VirginMedia, where I updated my address, I didn't realise these two have different databases) In the email I was told that the new SIM is being delivered by Royal Mail, and I was given an order reference number. When I tried to track my parcel and maybe change the delivery address, Royal Mail didn't recognise this reference number. My question is, should I wait couple of days, then maybe report this new SIM card as "Lost" again? So I could get new SIM card to the new address (which I've updated since)?
(Also, I wanted to change my phone number as well)
Thanks for your post and welcome to our community.
I'm really sorry that your new SIM card is being sent to your old address, I can appreciate you're keen to get your hands on it.
The SIM's are sent via Royal Mail and can take 3-5 days to be delivered. I don't think we'd be able to change the delivery address at this point, but we can cancel it and send a new one to your new address.
I'd also be able to look at helping you change your number if you wish.
What I'll do is I'll pop you a personal message now asking for some further details and we'll take it from there.