Sim 1not PROVISIONED

[Pnefc317]

Got a replacement sim because mobile data has been awful now I get sim not provisioned.

Anyone got ideas

[Molly_T]

Hi Pnefc317, welcome back to the community! Thanks for letting us know about your Sim issue. 

Can I just check you have activated the Sim?

Here's the help article for Activating and setting up your Virgin Mobile sim card. 

Let us know how you get on and if you still need support after following the activation steps.

All the best!