Signing in to mobile account

[lenbatten]

Hi

I have forgotten my password for my mobile account i fill in all questions and and receive codes which i fill in it comes to my memorable question although  my memorable question answer is correct it is not accepted so i fill in another lot of questions for forgetting memorable question says email will be sent but it never arrives it seems that this reply part is on strike.

Regards Len

[Steven_L]

Hey @lenbatten,

Welcome to the community and thanks for taking the time to post here on our forums.

I'm really sorry that you cannot access your online mobile account and the reset you have tried hasn't worked for you. 

I can help you with this but we would first need to pass account security before we can get this looked into, I will send over a private message in a moment, please look out for this and we can get started.

Regards,

Steven_L

[Steven_L]

No problem @lenbatten, please call into the team on 150 from a Virgin line or 0345 454 1111 from any other line, the team will be happy to look into this for you.

Regards,

Steven_L