25-01-2021 13:56 - edited 25-01-2021 13:57
Having changed my package, I have been sent a SIM card for Virgin Mobile. When I try to set up a mobile account, I put in a password which has all the criteria and the frame of the field turns green and says it is a good password. However, when I hit submit, I get an error stating:
Please double check your password follows the rules.
Please try again.
I have tried various passwords which all come up as 'Good' without success.
Any way out of this loop?
Thanks
on 28-01-2021 13:06
Hi Seagull79,
Thank you for getting in touch with us here on the Community.
I am very sorry to hear you have been experiencing issues when trying to register online.
Have you been able to break the loop and set up the password?
If not, can you please try completing this via a different browser and letting us know how you get on?
Thanks
on 01-02-2021 09:58
Thanks Nat,
I have tried on both Chrome and Edge without success.
The two password fields both have a green tick next to them but I still get an error saying to double check my password follows the rules.
on 02-02-2021 11:56
on 02-02-2021 13:02
on 02-02-2021 13:21
Thanks for getting back to me @Seagull79
Just for clarification, is this a part of our 'oomph' bundles?
Regards
Lee
on 02-02-2021 13:29
on 02-02-2021 13:32
Okay I am going to flag this with some colleagues @Seagull79
on 10-02-2021 08:59
on 10-02-2021 13:34
Thanks for your reply and update, Seagull79,
Are you able to try again here? If this hasn't worked, I have also sent you a PM to confirm your mobile account details.
Cheers,
Corey C