on 03-06-2022 09:13
Arrived in Bahrain and hadn’t switched roaming off and by the time I’d stood up from my seat and undoing flight mode my £50 cap had been reached and then my service was suspended.
I can’t pay any money to reinstall services as my password is not recognised. Can’t change password as need text service for phone.
Am okay here in Bahrain but when I get home I need phone from airport onwards, any ideas?
on 03-06-2022 11:21
Hi there @Jock180
Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here!
I'm so sorry to hear that you have faced this issue with your mobile!
You would need to call our international number on +447953 967967 so our teams can look into this for you.
Thank you very much again.
on 03-06-2022 13:13
Thanks for the reply but as my devices are suspended I can’t call any number
on 03-06-2022 16:05
Hi Jock180
I'll send you a PM now to assist further
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-06-2022 09:25
Thanks for joining me on PM Jock180
Do let me know if you need further assistance.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill