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Stolekx
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Message 1 of 11
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Roaming - network connect problem

Hi 

i'm in Poland at the moment and dont have any connection with network. I was traveling by car and it was the same  by all countrys. I've alredy try to set it up manual, change my device reset all setings and still have no network in left corner. I'm not abel to call you as have no network can some one reset or set up my settings correctly so i can use my phone. I'm using free wi-fi in town now so can only check my mail or this place for respond 

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Forum Team
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Message 2 of 11
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Re: Roaming - network connect problem

Hi Stolekx, 

Thanks for your post and welcome to our community. 

Really sorry you're having issues connecting whilst you're away, I'm sure you're keen to stay connected. 

Do you want to pop me a personal message so I can take a closer look?

Thanks Smiley Happy 

Emma_C - Forum Team
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White777
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Message 3 of 11
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Re: Roaming - network connect problem

Hi

i too am abroad and cannot get my data roaming to work. I have looked for answers online to see how i can resolve this. Can anyone guide me to what I should do next!

thanks

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Stolekx
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Message 4 of 11
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Re: Roaming - network connect problem

My one still the same no network at all can some one resolve this please 

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Message 5 of 11
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Re: Roaming - network connect problem

Hi Stolekx,
Thanks for getting back to me via PM. I have reset your data roaming service on the network now and it should be working. 
Please restart your handset. You may need to manually search and select the network if the handset doesn't automatically connect. 
Also note that it may take up to 24 hours for your local host network to update.
Please let me know how this goes for you.

 

 

Kind regards,
Terri
Virgin Media Forum Team
 


Running out of data? Check out our top Mobile data tips


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Message 6 of 11
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Re: Roaming - network connect problem

Hi 

Sorry to hear that you are having problems with your roaming service. I have responded to you here: Data roaming not working


Running out of data? Check out our top Mobile data tips


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rorai
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Message 7 of 11
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Re: Roaming - network connect problem

Hello I am in Barcelona, Spain and have the same issue: no service on either mine or my wife’s phone - which are both on my monthly contract. Please help. 

Thank you. 

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marcinboruch
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Message 8 of 11
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Re: Roaming - network connect problem

I have this same problem .

 

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White777
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Message 9 of 11
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Re: Roaming - network connect problem

After turning on my data roaming on my phone and online and texting for a code to install on my phone and it still wouldn't work, I contacted virgin media and they suggested that I turned my phone off and removed my sim and then replaced it and turned it back on.  I was very suprised to find that this worked! My data roaming is now working great!

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Paulk8269
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Message 10 of 11
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Re: Roaming - network connect problem

Hi

When I got here I got the usual welcome to text and sent the text ALL to the number and then after I did that the Orange network in top corner that was there when I arrived has disappeared. 

I can't do anything now other than use wifi in hotel so I couldn't ring number on text too.

Do I need a reset and will Virgin Mobile get this to do it?

Thanks

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