Reset telephone support password

[Preet_379]

Hello,

Please could someone from Virgin Mobile assist me in resetting my telephone support password. I can see similar questions posted which were resolved by sending a personal message. I need the same please.

Warm regards,

Preet

[Jodi_S]

Hi Preet_379,

A warm welcome and thanks for posting on our community forums. We can certainly help you with this request.

For us to do this, we will need to pass security with you first. I will pop you over a private message, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S · Accepted solution]

Hi Preet_379,

Thanks for the private message. Just a quick message to let you know your security word has now been changed for you as requested.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi. 

[Logit1]

Hi

Could you help me with resetting my telephone support password?

Thank you very much

Alex

[Ilyas_Y]

Hi @Logit1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issue with the password for your mobile account.
I will assist you on this.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards.

[Ilyas_Y]

Thank you for speaking with us today.

I'm glad we were able to make all the necessary changes needed.
As always - reach out to us if you need anything else.

Kind regards.