Request for PAC code failed

[djp55555]

I am currently in the process of switching providers and wish to keep my current number. I have requested a PAC code multiple times via the 65075 number, but have received the following message:

Oops! Looks like you've entered your Date of Birth incorrectly. To get your PAC code just text PAC DoB (e.g. PAC DD/MM/YYYY) to 65075.

I've tried the format in the message and multiple other formats but still receive the same message.

I would appreciate it if this could be solved relatively quickly considering I am already being billed for my new SIM.

Thanks.

[John_GS]

Hi djp55555

Thanks for posting and welcome to the community.

This should help further - https://www.virginmedia.com/help/mobile/keep-my-number

Best,

[djp55555]

Sorry, but this doesn't particularly help me.

The 65075 service just doesn't seem to accept my requests despite them fitting the format. For some reason, despite inputting the correct credentials, I have been unable to log-in on any of the Virgin Media/Mobile websites, thus I can't get the PAC online.

Is there any other timely way to do this.

Thanks.

[John_GS]

I am sorry to hear of this. I shall happily sort the online account issue out for you which will in turn allow you to sort the PAC out 🙂

I'll send a PM now to do this.