Registered email wrong

[nicrayment]

Hi,

I ordered 2 sim only deals yesterday but when I registered for some reason I misspelled my email address 🙁 The order has gone through but I didn't receive a confirmation email and obviously I can't log into the Virgin Mobile account to change it.  I've tried Live Chat but it wants me to use Whatsapp which I would rather not use. 

Thanks

[Travis_M]

Hi @nicrayment

Thanks for posting on our community forum and sorry to hear about the issue regarding your mobile order.

We would need you to use our WhatsApp chat if instructed as our Mobile Care team will look to have the issue with order resolved with all relevant access to the systems.

Regards

[nicrayment]

Okay, thank you for the answer.

[elmer2]

Hi I somehow managed to put in the wrong email when registering and now I can’t sign in or access account or links to reset.

any ideas how to fix this please?

[Adri_G]

Hi Elmer2, thanks for reaching out on our help forums and sorry to hear of the issues with signing up online.

We'd love to help, to enable us to do this I will send you a PM here shortly.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.