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CustomerKaty
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Refused for Loan part of Mobile upgrade? Passed the credit check?

Hello

I have also been refused for an upgrade, I have apparently passed the credit check, but failed the Loan part for the phone.  We have been with Virgin media for years, I have Broadband/TV/Telephone and 3 mobile sims with Virgin Mobile (2 with phones).  I have an excellent credit rating, but have been refused for the phone!

What is going on? 

Thank you

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Forum Team
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Re: Refused for Loan part of Mobile upgrade? Passed the credit check?

Hi CustomerKaty,

Welcome to the Community Forum. I'm sorry that you have been refused for a mobile upgrade. 

If you would like for me to look into this for you, I'll need to verify your details first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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GeoffMitchell78
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Re: Refused for Loan part of Mobile upgrade? Passed the credit check?

This is just happened to me, i have been with Virgin Mobile 4 years now and im not happy.  Had 2 Loans and always paid on time apart from when i was ill and had no money but always paid it later

I have only one payment left to pay on my current loan and offered to pay it off but the woman was unhelpful and said i had to email someone to find out why i was refused the loan, dont you have a telephone number to contact??? why email as they never get responded.

My current phone is broke so im paying for a contract i cant use till i get a new phone.

Think about just going with someone else and transfer my mobile number

Im very unhappy

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