Refund on PAYG Service finishing

[bobandvalgo]

Just been cut off from 789 after 35 minutes on hold. Trying to ask for refund on my PAYG plan as it closes tomorrow. Hope someone may know of any other way than calling 789 to request this?

[FGVPayg · Accepted solution]

This thread should help: a staff member has arranged some refunds.

https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Virgin-Media-won-t-refund-my-PAYG-...

[bobandvalgo]

Thanks FGVPayg Will try again tomorrow.

[Kath_F]

Hi bobandvalgo, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm not sure if it's been left to late for us to help now as we're only here til 9pm and the credit needs to be requested before the account is closed. 

We can certainly check this out to you but in order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

[Kath_F]

Hi bobandvalgo, 

Thanks for popping back to me via private message to let me know things are resolved for you now. 

If you do have any further issues, please pop back and let us know. 

Take care and enjoy the rest of your evening. 

Thanks,