on 22-12-2021 23:04
I have just moved from pay as you go virgin sim card to a yearly contract , i have recieved my new sim card put it in and then all it has done since is loose all connection . It says refreshing sim data ! I can then no longer text , make calls or use the Internet! Please help thank you
on 22-12-2021 23:28
You need to post in the mobile forum
on 23-12-2021 08:55
Hello @Raquel2,
Welcome to the community, thanks for posting.
I am sorry to see this, I will send you a private message so I can investigate this further. Please look out for a plum envelope.
Many thanks,
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