cancel
Showing results for 
Search instead for 
Did you mean: 

Refreshing sim data

Raquel2
Joining in

I have just moved from pay as you go virgin sim card to a yearly contract , i have recieved my new sim card put it in and then all it has done since is loose all connection . It says refreshing sim data ! I can then no longer text , make calls or use the Internet! Please help thank you 

2 REPLIES 2

gary_dexter
Alessandro Volta

You need to post in the mobile forum 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Raquel2,

Welcome to the community, thanks for posting.

I am sorry to see this, I will send you a private message so I can investigate this further. Please look out for a plum envelope.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide