Refeshing SIM data

[Johnny4342]

I received a new SIM at the beginning of May. Occasionally I get a message 'refreshing SIM data' when I'm using the internet (wifi). When this happens the internet session is interrupted and the page refreshed, which is inconvenient. Can you please advise on how I can stop this? Thanks

[Zach_R]

Hi @Rosey_Rivka,

Have you tried putting the SIM card into a different handset to see if the issue still remains?

Thanks,
 

[Rosey_Rivka]

As I said, yes the sim works in an xperia phone

[David_Bn]

Do please speak with Samsung and let us know how you get along

Kindest regards,

David_Bn

[Davidbetts53]

Hi. My Samsung has the same issue. I can't make any calls or text. I have to use my old phone to call and text

[Kain_W]

Apologies for the issues faced Davidbetts53,

Welcome to the community.

May I ask has the new Samsung ever been able to make any calls and texts? 

Also have you attempted to manually select a network from the Samsung settings?

Thanks,