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Re: Unwanted package added to my bill

roddydogs
Up to speed

What's with the team trying to push people on to 02 mobile as part of their package, despite being told I don't want it, are you on commission? Had to contact 02 to stop dd and also contact my bank to get money back.!

3 REPLIES 3

Steven_L
Forum Team
Forum Team

Hey @roddydogs,

Welcome back to the community and thanks for taking the time to post.
I'm sorry that you have had to speak to O2 to get this sorted, have you taken one of our Volt packages as that comes with an O2 sim?

Regards,

Steven_L

Not intensionally.

Any Volt package would come with an O2 sim card and the agent that you spoke to should have advised this, when you took out the contract.

Regards,

Steven_L