Recover old phone records

[bravenotbright]

Yes, that only goes back to April 2021. I’m looking for December 2019 to April 2020.

[bravenotbright]

Hi there,

I want to recover my phone records from December 2019 until  April 2020.

how do I do this?

[Molly_T]

Hi bravenotbright, thank you for getting in touch. 

Could you please confirm if this is a mobile or landline request?

All the best. 

[bravenotbright]

It’s virgin mobile.

[Travis_M]

Hi @bravenotbright

I do apologise but it's impossible for us to provide so unless this is logged on the bills provided to yourself, the bills would also only show calls above 50p on the itemised breakdown.

My apologies for the inconvenience

Regards

[bravenotbright]

Thanks for the speedy reply. I thought it would take ages.  Nice one.😀

[Travis_M]

 Hi @bravenotbright

You're very welcome, my apologies for the inconvenience.

Please do contact us if you require any further assistance 🙂

Regards

[Steven_L]

Thanks for coming back to us @bravenotbright. 

You can access the last 12 months of your bills but we can look further into this for the rest of the bills that you want to see but would need to take some details via private message, so that we can get you through account security and look into this.

Regards,

Steven_L