Proof of Stolen Phone Barring

[marknewby1237]

After multiple efforts I have finally received a letter form Virgin with proof of purchase of my stolen iPhone but my insurance company will not deal with it unless I have proof of barring . I provided everything to virgin and you confirmed the phone was barred and you would send an email confirming the phone was barred but I have not got this - please advise what i have ot do to get Virgin to confirm this asap 

[Akua_A]

Hi @marknewby1237,

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you had your phone stolen and that you have still not received your Proof of Barring. To best help with this, I have sent a private letter. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

I have requested for this to be sent out @marknewby1237 

Please do not hesitate to contact us if you need any further help.

Thanks,

[Axtend]

I am having the same issue of needing proof of barring/ blacklisting from Virgin for insurance purposes for my step daughters stolen phone. I work away and am going away in a couple of days so would really appreciate if this could be emailed asap.

[marknewby1237]

This forum was much more helpful than contacting virgin direct . they will send  a letter confirming the black listing of the phone but if needed complain to get it - our insurance company would not pay out without that proof . 

Hope this helps 

Mark  

[Zoie_P]

Hi Axtend, 

Thank you for your post and welcome to our forums 😊

We can certainly get this looked into for you, but please be aware when we are in PM this will not be an instant messaging service. 

I will pop you a message to get some details and we can go from there. Just keep an eye out for the little envelope 📩

Zoie