on 11-11-2021 16:43
Hello I’m trying to take advantage of the VM offer of an O2 Sim. All going well I’ve got my PAC, filling in all the info and bank details trying to set up a DD got to step 3 of 4 the ‘find my bank’ click and nothing happens and I can’t go any further. So near yet so far. Any advice gratefully accepted. I am trying to take advantage of a mail shot offer.
Answered! Go to Answer
on 11-11-2021 17:05
Good evening @meesh1.
Welcome back to the forums and thank you for letting us know.
I will report this back to our management team, could you possibly try an alternative browser to see if this works?
Kind regards,
Zak_M
on 11-11-2021 17:05
Good evening @meesh1.
Welcome back to the forums and thank you for letting us know.
I will report this back to our management team, could you possibly try an alternative browser to see if this works?
Kind regards,
Zak_M
on 11-11-2021 19:36
Hi Zak. Thank you very much for your response. I’ve tried another browser and it still doesn’t work. Kind regards
on 12-11-2021 08:50
Hi meesh1,
Thanks for coming back to us and updating things. I'm sorry to hear that using an alternative browser didn't work.
Are you able to use another device to try that?
If that doesn't work, please give the team a call on 0345 600 0789 / 789 so the team can process the offer directly.
Let me know how it goes.
Thanks,
on 12-11-2021 11:07
Hi Kath thank you for your reply and suggestion and no it doesn’t work on my iPad either. I’ve come to the conclusion that It’s a question with a broken link that I can see no reason for. I might call thank you for the number.