Priority App

[MalandBren75]

Have been advised to put this out there by VM on Twitter. I am attempting to use O2 priority app by signing in with VM email and password., however once I enter email and password it takes me to the app but the immediately kicks me out of app 

[PaulVP]

Backward step? Can't even get to the sign in selection screen now!!!!

[PaulVP]

Great!! Just found out all priority tickets have now gone. I guess all the touts have had a field day. Where's the priority???

[MalandBren75]

Absolute shambles and VM/02 not bothered as they have the money from ticket sales the app was never going to work and wasted a full day trying they could at least had the decency to tell us 

[PaulVP]

I thought it was going to work when the priority app started up and I got to sign in with my VM account.

Not to be though, I got the 'Oops, something's gone wrong' messsge again.☹️

Will this ever be fixed?

[MalandBren75]

I would just forget it as VM have sold all their priority tickets, not sure how when the app was not working 🤔🤔 even though it was a 48 hour window, absolutely rubbish excuses and service 

[Jopo1]

Same issue as everyone else here - I cannot get into the app. I have deleted and reinstalled and log in with Virgin media - there is no other option as I am not an O2 customer. Sorry Virgin - you need to sort this out! 

[PaulVP]

Hi, I've managed to get the app working, but not really sure how. It could be that I signed on via the web first using 

https://priority.o2.co.uk/register

and didn't sign out. Then I made sure there were no new updates for the app on my phone. I then started the app and it worked.

It's probably just a coincidence, though it could be worth a try. 🤔

[Akua_A]

Hi @PaulVP,

Glad to see you were able to get the app working through this unique fix. Please continue to monitor this and let us know if the issue occurs again.

Thanks,