I submitted my pac number on 27/7 and on 28 my phone stopped receiving calls (either on the new Sims number or the number being ported). If I call out the ported number is reported. If they call back it rings on the old sim which is in another phone. I reported an issue on 28/7 and got nowhere. I reported again on 29/7 at 8am. At 2.50pm on 29/7 (48 hours after pac submitted) it still didn't work. Called again and was told there wasn't a problem. I suggested they call me back to check. No call received. Called again - still waiting for port - ticket hadn't been raised for 5 hours and I would have to wait another 24 hours. It's still not working. I asked about cancelling so I could switch to a provider that had better customer service and was told I couldn't cancel because of the problem.
Terrible customer service via a call centre in Manila. No way to speak to a technical person to explain the problem. It's now almost 72 hours since I could be contacted via my phone. Never had such a bad experience as this in 30 years of mobile phone use!
Now I've been on phone for almost 1/2 an hour. Was told to turn my phone off and back on - they didn't bother to look at the previous calls. Then they told me it takes 2-5 business days for IT support to look at problem. I asked to cancel - they can't cancel. An utter joke!
i just want a service that I can make and receive calls on - I don't think that's unreasonable.
