Virgin Media Community

[chmf]

I bought 4 SIM cards to port from EIR to Virgin and during the process of verification code the Virgin steps state that I need to enter a 4 digit code that will be send to me. When I get the sms verification code it has 6 digit and is refused by giving a verification code error.

Has anyone faced similar error before? I am trying support and all possible channels and they are all busy not taking my call.

It is my 4th day trying....bad start, I am almost reconsidering the move.

[Martin_N]

Hi chmf,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your new SIM cards. 

I have been unable to locate your account but do wish to help so I will private message you to get some details. 

^Martin