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stijn27
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Porting Issues

Hi,

Can anyone update me on the porting status of my number?

Virgin support keeps saying it will be done today for the past few days. Still not done.

Phone lost service on monday morning and when I call the number it says "this number has changed".

Port was requested last Thursday, it is ridiculous that this takes this long.

Hopefully an admin can pick up this message and look into this.

If this is not fixed today, I am thinking of cancelling my contract as I am still in the 14 day cooling off period.
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Forum Team (Retired) Rich_B
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Re: Porting Issues

Hi stijn27,

 

Thanks for taking the time to post.

 

It appears you've had the same issue as another user here and here whereby there was a slight delay in porting numbers. These should have completed on 13th December.

 

I'm so sorry this has happened but hope you're now enjoying the service.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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